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Order Tracking

Please only use this form to track existing orders, if you wish to have a quote for an item please use the form at: http://www.homeproductshop.com/quote.asp
 

How to track your existing order?

Home Product Shop is an online company and its main aim is to provide a first class service while still keeping prices down to a minimum. Our call centre is very busy most of the time and we therefore suggest you use this free online facility to track the progress of your order. This will avoid the need for you to wait on hold during office hours for your call to be answered and the possibility of having to wait on hold while your order progress is checked for you, saving you both time and money. Please complete the tracking form below and we will respond as soon as possible, usually no later than the next working day:

Please note:

If you have placed an order online the details of your order will be passed directly to our ordering team for processing, we will not have access to any details until after the ordering team have dealt with your order (usually the next working day after the date the order was received) our tracking department will therefore not be able to answer any specific queries until that time.

Delivery of most items is usually within 7-15 working days (please allow 10 – 20 working days for American Refrigeration and Range Cookers). You should receive a call within 7 working days of placing your order from the delivery company to book the exact date (or within 10-15 working days for American refrigeration and Range Cookers). If you submit a tracking form within 7 working days of placing your order it is unlikely we will be able to give any further information other than confirming receipt of your order and the standard lead time.

You should already have received a confirmation email with this information, if you have not seen such an email please check any filters on your email and make sure the "@HomeProductShop.com" domain is added to your accepted list. If you still can not locate an email from us please complete the tracking form and we will confirm your order for you.

Please ensure that you at least enter the online order number, or if you have received an invoice the Customer Number from the top left hand corner of page 1. If you do not have either of these to hand please provide the post code from your Invoice Address and use the same email address that you used on your original order.

In the event that the manufacturer advises a longer lead time than that quoted above we will contact you to advise you of the delay and discuss your options with you.

Order Tracking Form

Please use TAB key or  MOUSE to move between boxes, do not use ENTER key until you are ready to send

Full Name
House Name / Number
Post Code
Telephone
Online Reference / Customer Number
E-mail
Confirm E-mail

Nature of Enquiry

If you use a mail filter please ensure you add "@HomeProductShop.com" to your accepted list.

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To place an order please select the period of warranty required (if applicable) then click on

ADD TO SHOPPING BASKET

 you will be advised of the different payment options, given the opportunity to view our terms and conditions, and then asked for your contact and delivery details.

If paying by debit or credit card you will be re-directed to HSBC for secure payments. 

 

To view the contents of the shopping basket click on

VIEW BASKET / CHECKOUT button at the top of the page.

 

Home Product Shop reserve the right to refuse to sell goods and holds the right to vary the prices on this website, we will advise the customer of any changes prior to finalising the purchase. Information provided on this website is obtained from Manufacturers' Brochures, Websites and Promotional Literature, and whilst every care is taken that the information is accurate, we can accept no responsibility for any errors or omissions, line drawings and measurements are approximate and should not be taken as accurate for the purpose of commissioning bespoke housings, if 100% accurate measurements are required please contact the relevant manufacturer before placing your order. Returns other than those covered by the guarantee will be chargeable, see Terms and Conditions for details. If you are in any doubt that the item you are purchasing may not be suitable please contact us or the manufacturer prior to ordering.